Privacy Policy

1. Introduction

QuantumStack Advisors ("Company," "we," "us," or "our"), located at 140 E Professional Park Ct, Bowling Green, KY 42104, is committed to protecting the privacy of individuals and organizations that interact with us. This Privacy Policy ("Policy") describes how we collect, use, store, share, and protect information when you visit our website, communicate with us, or engage our IT infrastructure advisory services.

This Policy applies to all information collected through our website, email communications, phone conversations, in-person meetings, and any other interactions with our company. By using our website or engaging our services, you acknowledge that you have read and understood this Policy and consent to the practices described herein.

We encourage you to read this Policy carefully and to contact us if you have any questions or concerns about our privacy practices. We are dedicated to maintaining the trust and confidence of all individuals and organizations with whom we interact.

2. Information We Collect

2.1 Information You Provide Directly

When you contact us, submit an inquiry through our website, or engage our services, we may collect the following types of information directly from you:

• Full name, job title, and professional role within your organization
• Business email address, phone number, and mailing address
• Company or organization name, size, industry, and location
• Details about your IT infrastructure, systems, technologies, and operational environment as necessary for the performance of our advisory services
• Correspondence and communications between you and QuantumStack Advisors, including email content, meeting notes, and phone call summaries
• Payment and billing information necessary to process fees for our services, including billing address and payment method details
• Any other information you voluntarily provide to us in connection with an inquiry, engagement, or communication

2.2 Information Collected Automatically

When you visit our website, certain information may be collected automatically through standard web technologies:

• IP address, browser type and version, operating system, and device type
• Pages visited, time and date of visit, time spent on each page, and referring website URL
• Click patterns, navigation paths, and interaction with website elements
• Cookies and similar tracking technologies that help us understand how visitors use our website and improve the user experience

2.3 Information from Third Parties

In some cases, we may receive information about you from third parties, including business referral partners, publicly available sources (such as company websites or professional networking platforms), and analytics providers. We use this information only in accordance with this Privacy Policy.

3. How We Use Your Information

We use the information we collect for the following purposes:

• To provide, deliver, and improve our IT infrastructure advisory services, including conducting analyses, evaluations, and preparing recommendations
• To respond to your inquiries, requests for proposals, and communications in a timely and effective manner
• To manage our business relationship with you, including contract administration, invoicing, and payment processing
• To send you relevant updates, information, and communications related to your engagement with us
• To improve our website, services, and overall user experience based on usage patterns and feedback
• To comply with applicable legal and regulatory requirements, including tax reporting, recordkeeping, and audit obligations
• To protect our rights, property, and safety, and the rights, property, and safety of our clients and the public
• To develop anonymized and aggregated insights, benchmarks, and statistical analyses for improving our advisory methodologies and services

We do not sell, rent, or trade your personal information to third parties for their marketing purposes. We do not use your personal information for automated decision-making or profiling.

4. Cookies and Tracking Technologies

Our website may use cookies, web beacons, pixel tags, and similar technologies to collect information about your browsing behavior and preferences. Cookies are small data files stored on your device that help us recognize you and remember your preferences on subsequent visits.

We use the following types of cookies:

• Essential Cookies: These cookies are necessary for the website to function properly and cannot be disabled. They enable basic functionality such as page navigation and access to secure areas.
• Analytics Cookies: These cookies help us understand how visitors interact with our website by collecting and reporting information anonymously. We use this data to improve our website structure, content, and performance.
• Functionality Cookies: These cookies allow our website to remember choices you make (such as language preferences) and provide enhanced, more personalized features.

You can manage your cookie preferences through your browser settings. Most browsers allow you to block or delete cookies. However, if you block essential cookies, some features of our website may not function as intended.

5. Data Sharing and Disclosure

We do not sell your personal information. We may share your information in the following limited circumstances:

• Service Providers: We may share information with trusted third-party service providers who assist us in operating our business, such as web hosting providers, email service providers, payment processors, and analytics platforms. These providers are contractually obligated to protect your information and use it only for the purposes for which it was disclosed.
• Legal Requirements: We may disclose your information if required by law, subpoena, court order, or government request, or if we believe disclosure is necessary to protect our rights, comply with legal obligations, or respond to an emergency.
• Business Transfers: In the event of a merger, acquisition, reorganization, or sale of assets, your information may be transferred as part of the transaction. We will notify you of any such change and ensure that the successor entity is bound by substantially similar privacy protections.
• With Your Consent: We may share your information with third parties when you have given us explicit consent to do so.

6. Data Security

We take the security of your information seriously and implement appropriate technical, administrative, and physical safeguards to protect it against unauthorized access, alteration, disclosure, or destruction. Our security measures include:

• Encryption of data in transit using industry-standard TLS/SSL protocols
• Secure storage of electronic files with access controls and authentication requirements
• Regular review and updating of our security practices to address emerging threats
• Employee training on data privacy and security best practices
• Non-disclosure agreements with all team members who handle client information

While we strive to protect your information, no method of electronic storage or transmission is 100% secure. We cannot guarantee absolute security, but we are committed to taking all reasonable steps to safeguard your data.

7. Data Retention

We retain your personal information only for as long as necessary to fulfill the purposes for which it was collected, comply with our legal and contractual obligations, resolve disputes, and enforce our agreements. Specifically:

• Client engagement data and deliverables are retained for a period of five (5) years following the completion of the engagement, unless a longer retention period is required by law or agreed upon with the Client
• Website analytics data is retained in anonymized form and may be kept indefinitely for statistical analysis purposes
• Contact and inquiry information is retained for a period of two (2) years following the last interaction, after which it is securely deleted unless an engagement has been initiated
• Financial and billing records are retained for a period of seven (7) years in accordance with applicable tax and accounting regulations

When information is no longer needed, we securely delete or anonymize it using industry-standard practices.

8. Your Rights

Depending on your jurisdiction, you may have certain rights regarding your personal information, including:

• The right to access the personal information we hold about you and receive a copy of that information
• The right to request correction or updating of inaccurate or incomplete personal information
• The right to request deletion of your personal information, subject to certain legal exceptions and retention requirements
• The right to object to or restrict certain types of processing of your personal information
• The right to withdraw consent where processing is based on your consent
• The right to lodge a complaint with a supervisory authority if you believe your rights have been violated

To exercise any of these rights, please contact us using the information provided at the end of this Policy. We will respond to your request within a reasonable timeframe and in accordance with applicable law.

9. Third-Party Links

Our website may contain links to third-party websites or services that are not owned or controlled by QuantumStack Advisors. We are not responsible for the privacy practices, content, or security of these third-party sites. We encourage you to review the privacy policies of any third-party websites you visit.

10. Children's Privacy

Our website and services are not directed at individuals under the age of eighteen (18). We do not knowingly collect personal information from children. If we become aware that we have inadvertently collected personal information from a child under 18, we will take steps to delete such information promptly.

11. Changes to This Policy

We may update this Privacy Policy from time to time to reflect changes in our practices, technologies, legal requirements, or for other operational reasons. When we make material changes, we will update the "Last updated" date at the top of this Policy. We encourage you to review this Policy periodically. Your continued use of our website or services after any changes constitutes your acceptance of the revised Policy.

12. California Privacy Rights

If you are a California resident, you may have additional rights under the California Consumer Privacy Act (CCPA) or the California Privacy Rights Act (CPRA). These rights include the right to know what personal information we collect, the right to request deletion, and the right to opt out of the sale of personal information. As stated above, we do not sell personal information. To exercise your California privacy rights, please contact us using the information below.